1. Introduction

Low Cost Fiber ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not use our services.

2. Information We Collect

Personal Information

We collect personal information that you provide to us when you sign up for service, including:

Name, email address, phone number, and date of birth
Service address and billing address
Payment information (credit card, bank account details)
Social Security Number (for credit verification when applicable)
Government-issued ID (for identity verification when applicable)

Usage Information

We automatically collect certain information about your use of our service:

Device information (IP address, MAC address, device type)
Connection data (session duration, data usage, connection quality)
Network performance metrics
Websites visited (URLs) and browsing activity
Application usage and data consumption

Customer Service Information

When you contact customer service, we may collect information about your inquiry, including call recordings, chat logs, and email correspondence.

3. How We Use Your Information

We use your information for the following purposes:

Service Delivery:

Provide, maintain, and improve our internet services
Process your account registration and service orders
Install and configure equipment at your location
Monitor network performance and optimize service quality

Billing and Payments:

Process payments and manage your account
Send billing statements and payment reminders
Verify your identity and prevent fraud

Customer Support:

Respond to your inquiries and support requests
Troubleshoot technical issues
Provide service updates and notifications

Marketing and Communications:

Send promotional offers and service updates
Conduct customer surveys and research
Personalize your experience and recommendations

Legal and Security:

Comply with legal obligations and regulatory requirements
Protect against fraud, abuse, and security threats
Enforce our Terms and Conditions and Acceptable Use Policy
Respond to legal process and law enforcement requests

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We share information with third-party vendors who perform services on our behalf, including payment processing, customer support, network infrastructure, and marketing services. These providers are contractually obligated to protect your information.

Business Transfers: If we merge with or are acquired by another company, your information may be transferred as part of that transaction.

Legal Requirements: We may disclose information when required by law, court order, subpoena, or other legal process, or to protect our rights and safety.

With Your Consent: We may share information with your explicit consent for specific purposes.

Aggregate Data: We may share aggregated, de-identified data that cannot be used to identify you for research, analytics, or marketing purposes.

5. Network Management and Traffic Data

We collect and analyze network traffic data to manage our network, ensure quality of service, and prevent abuse. This includes monitoring bandwidth usage, identifying network congestion, and detecting security threats. We use automated systems and may occasionally review traffic patterns to optimize network performance. We do not inspect the content of your communications for commercial purposes.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Account information: Retained while your account is active and for 7 years after account closure
Billing records: Retained for 7 years for tax and accounting purposes
Usage data: Typically retained for 1-2 years
Customer service records: Retained for 3-5 years
Marketing preferences: Retained until you opt out or close your account

7. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security assessments and audits
Employee training on data protection
Incident response and breach notification procedures

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: You can request access to the personal information we hold about you.

Correction: You can request correction of inaccurate or incomplete information.

Deletion: You can request deletion of your personal information, subject to legal retention requirements.

Opt-Out: You can opt out of marketing communications by clicking the unsubscribe link in emails or contacting customer service.

Do Not Track: Our systems do not respond to Do Not Track signals as there is no industry standard.

To exercise these rights, please contact us at info@lc.lowcostfiber.com or call (+1)815-645-0645.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, disclose, and sell
Right to delete personal information we have collected
Right to opt out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

To submit a request, email info@lc.lowcostfiber.com or call (+1)815-645-0645. We will verify your identity before processing your request.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information promptly. If you believe we have collected information from a child, please contact us.

11. Cookies and Tracking Technologies

We use cookies and similar technologies on our website and customer portal to:

Remember your preferences and settings
Authenticate your login sessions
Analyze website traffic and usage patterns
Deliver personalized content and advertisements

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

12. Third-Party Links

Our website and services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our website at least 30 days before the changes take effect. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Low Cost Fiber Privacy Team

Email: info@lc.lowcostfiber.com

Phone: (+1)815-645-0645 (Available 24/7)

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